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Job Opportunity: Director of Operations


Philadelphia VIP is a nonprofit that recruits and supports volunteer attorneys to represent low-income Philadelphians who face critical legal issues but cannot afford a lawyer.

Since 1981, VIP has been the hub of pro bono in Philadelphia, annually supporting over 1,500 volunteers assisting hundreds of low-income clients in four priority areas: preventing homelessness, preserving income, supporting family stability, and promoting community economic development. VIP is the “agency of last resort” for our clients. Our staff of eighteen consists of attorneys, case managers, and other professionals and is highly collaborative, creative, and passionate about our capacity-building model of service. VIP values a diverse work environment and encourages people of color, people who identify as LGBTQ, and people with disabilities to apply.


Reporting to the Executive Director, and serving on the Management Team, the Director of Operations leads VIP’s personnel, labor relations, and office operations, to help VIP fulfill its mission – leveraging the powerful resources of the community to provide quality volunteer legal services and ensure access to justice for low-income Philadelphians. The Director of Operations has primary responsibility for human resources, labor relations, accounts payable, and facilities, and shared responsibility for technology. VIP values a diverse work environment and strongly encourages people of color, people who identify as LGBTQ, and people with disabilities to apply.

The position is full-time (38-40 hours/week) and exempt, with a salary range of $80,000-$85,000, and an outstanding team atmosphere. VIP’s generous benefits include medical and dental insurance (with employee medical premium fully paid by VIP); a 403(b) plan with employer contributions; short-and long-term disability and life insurance; flexible spending accounts for health and dependent care; industry-leading paid time off, including substantial vacation and sick time, 12+ paid holidays, and paid parental leave; an individual budget for professional development; and alternative work arrangements, including generous telework hours and scheduling flexibility.


A strong director of operations candidate will demonstrate: a passion for access to justice for underserved communities and commitment to VIP’s volunteer-based service model; aptitude for leading human resources and labor relations efforts; excellent written and oral communication skills; and a demonstrated ability to design, implement, and refine administrative processes and systems. Further qualifications include:

  • Bachelor’s Degree or commensurate experience required
  • Minimum 5-years professional experience required
  • Experience and/or training in human resources, labor relations, office management, and/or finance strongly preferred
  • Exceptionally close attention to detail and strong organizational skills
  • Demonstrated ability to manage multiple, simultaneous projects and deadlines
  • Strong aptitude for technology, including familiarity with Microsoft Office Suite, and accounting software
  • Demonstrated capacity to receive and act on feedback; able to play both leadership and team member roles
  • Collaborative approach to work and able to build effective working relationships with people from diverse backgrounds


Human Resources, Labor Relations, and Benefits Administration:
  • Leads recruitment and hiring efforts, including coordinating interviews and leading onboarding.
  • Leads preparation for and participation in collective bargaining negotiations.
  • Leads the implementation and periodic refinement of VIP’s personnel-related policies, procedures and practices, including labor law requirements and recommendations.
  • Monitors and manages benefit offerings, enrollment and administration, and paid time off.
  • Manages VIP’s performance development and professional development processes.
Finance and Business Services:
  • Works closely with Philadelphia Bar Association Finance Department to ensure timely and accurate processing of all accounts payable, payroll, annual audit, and employee benefits matters.
  • Manages vendor relationships, and insurance compliance and risk management.
  • Monitors and analyzes relevant budget areas and identifies opportunities for savings and needed investments.
Facilities Management, Operations, and Technology:
  • Oversees facilities operations, including building and equipment maintenance and repair, security, and safety.
  • Collaborates heavily with Data and Contracts Manager who manages VIP’s technology, including computers, equipment, internet connectivity, and other IT needs.
Management and Leadership:
  • Supports staff in providing service in an inclusive and respectful way, and promotes positive office culture through trainings in communication, cultural competency, and continuing professional education.
  • Assists with planning and implementing agency-wide programs, trainings, and events, as needed.
  • Participates in pertinent Board committees, meetings, and initiatives, as needed.
  • Supervises relevant Operations team positions, as needed.
  • Attends regular meetings and performs all other duties, as assigned.


E-mail cover letter, resume, and references, to References will not be contacted without prior permission from candidate. No calls, please.

What to include in your cover letter: All cover letters should include a salary requirement and potential start date. Applicants are invited to include a statement about how the applicant’s unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of VIP’s staff and legal practice.

Deadline: Applications will be reviewed on a rolling basis, with priority given to those received by Friday, February 12, 2024.