Client seeks representation on a petition to open default judgement. The plaintiff is Citibank N.A. A default judgment was entered against client in November 2020, after client failed to respond to the complaint. Client’s defense is that she was not properly served; client alleges that she never received the complaint at her home. She learned about the improper service after receiving a letter from the City of Philadelphia informing her about the complaint. Client needs help filing the petition to open judgment. Training materials and detailed resources are available for volunteer attorneys, who have limited experience in collections.